Bross Group provides comprehensive IT solutions designed to address businesses' unique pain points. From system monitoring and cost optimization strategies, real-time threat detection to secure cloud data backup solutions, they ensure efficiency and security.
Bross Group approaches IT from the business owner's perspective, abstracting you from having to "understand the technology"; you just focus on your business. The effectively empower workforces with secure access, collaboration platforms, and device management, regardless of location. Moreover, this company offers solutions for scalable growth - no matter the pace of your business expansion. With their help, technology becomes a driving force, not a hurdle, in your growth strategy.
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Preparing for AI tools like Microsoft Copilot requires your business to create a secure, scalable foundation. This customer story highlights how Kanter adopted Windows 11 Enterprise to transform its operations and embrace the power of AI. View the customer story to learn how you can achieve similar success. Ready to get started? Contact Bross Group for personalized advice on building your AI-ready foundation.
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Many organizations move to the cloud to improve scalability and reduce costs, but that's just the beginning. This article explains how companies are achieving broader transformation goals by pairing cloud migration with smart modernization strategies. Read it to see the business impact of cloud done right, and contact Bross Group to talk about how your organization can align cloud investment with growth.
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Understanding how AI fits into your workforce strategy starts with defining what it can and can't do. This article explains how agentic AI differs from traditional AI agents, highlighting why this distinction matters for businesses trying to scale automation responsibly. Read it for perspective on what's next in intelligent systems and what it means for your team's productivity, oversight, and outcomes. Contact Bross Group to discuss how to align your strategy with the right kind of AI.
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Cyber criminals are constantly inventing new and more sophisticated threats, from ransomware cleverly hidden in an email attachment to a multi-phased threat that will sit in your system for weeks letting attackers download data and corrupt files. These threats are a huge risk for your business. In this infographic, you can learn out how to better protect your company by developing a zero-trust security fabric that will ensure secure access to your sensitive data and applications.
Ransomware attacks are no longer isolated threats — they're part of a growing underground economy. As tactics evolve and ransomware-as-a-service becomes more prevalent, your organization's ability to recover quickly from an attack is more critical than ever. This infographic outlines how Microsoft Azure provides the tools and capabilities to help your business create a strong recovery plan. Download the infographic to see Microsoft's approach to building cyber-resilience in the cloud. Contact Bross Group to discuss how we can help you prepare your ransomware recovery strategy.
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SMBs like yours are embracing AI to automate workflows, reduce administrative burdens, and drive efficiency. This eBook explains how Microsoft 365 Copilot supports sales, marketing, HR, and customer service teams to work smarter and faster. Download the complimentary eBook now and contact Bross Group to discuss AI-driven solutions for your business.
This interesting article from Microsoft will help you understand the four stages of creating a digital trust "fabric" to strengthen security for your distributed enterprise. Zero trust is an approach to security that continuously monitors and authenticates users and applications to make sure they are, in fact, authorized to access the data or applications. Read this article to learn more about Microsoft security and zero trust solutions.
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
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Running a business is challenging, but you can boost productivity and simplify your workload with the right AI-powered tools. This video showcases how Microsoft 365 Copilot empowers SMBs to automate repetitive tasks, enhance collaboration, and generate high-quality content effortlessly. Watch the video now and contact Bross Group to discuss how Copilot can streamline your business.
Generative AI is delivering measurable growth for B2B companies, but only when it's deployed with purpose. This McKinsey article highlights how top-performing organizations are using Gen AI to sharpen go-to-market strategies, increase productivity, and boost margins. Read the article for a closer look at what works and why it matters. Contact Bross Group for help exploring Gen AI strategies that make sense for your goals.
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In uncertain markets, retention matters more than acquisition. This article discusses five strategic ways enterprise leaders are strengthening the digital post-sale experience to reduce risk, stabilize revenue, and boost customer value. If your business is navigating volatility, this insight can help you shift from reactive support to proactive customer engagement. Read it now, then contact Bross Group to talk through ways to support your customers better post-purchase.
CISOs face numerous challenges in identity access management. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra - a cloud-based identity and access management service—in order to identify the cost, benefits, flexibility and risk factors that affected their investment decisions.
Ensuring that only authorized end users and applications can access your enterprise data is fundamental to strong IT security. But traditional identity access management (IAM) security comes with multiple challenges, including the rise of AI deepfakes and other AI-enabled threats. In this article, Microsoft explains its zero-trust approach to security.
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Choosing a reliable provider is essential if your business is considering integrating DaaS into its operations. The IDC MarketScape report positions Microsoft as a leader in the DaaS market. Download the report to understand how Windows 365 can help your organization optimize IT management and drive productivity. Contact Bross Group for personalized advice on adopting DaaS.
Preparing efficiently for company-wide addresses without compromising quality is important. Whether it's summarizing meeting points, drafting a memo or creating presentation slides, Copilot will help you get the job done efficiently. View this infographic for more insights and contact Bross Group for tailored advice on integrating Copilot into your workplace.
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How prepared is your business for disruptions? This customer explains why a structured disaster recovery plan is a must-have for business resilience. Learn how the University of Miami is realizing greater agility, faster response time to business needs, and reduced costs by continuing to implement Azure-backed BCDR solutions. Read the story and connect with Bross Group for expert guidance on securing your IT estate.
In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
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You deserve a technology partner with the know-how, experience, and proven success to ensure that your business stays protected as threats evolve. We are here to help. See why a BCDR plan is a necessity for any business looking for continuity and resilience in this blog. Need additional guidance? Contact Bross Group for a consultation.
In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
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The blog "Windows 365 at Three Years" discusses how this leading DaaS solution has transformed IT management, security, and productivity. Read the blog to discover the benefits of implementing Windows 365 into your operations and see how it continues to drive business transformation. Contact Bross Group to discuss how this solution can work for your business.
AI adoption is shaping the future of work at organizations that use it effectively. The blog post, "The Right Way to AI," highlights real-world examples of companies successfully integrating AI into workflows. Read the blog for strategies and insights on implementing AI tools like Microsoft Copilot to improve productivity and collaboration. Contact Bross Group for a personalized consultation.
This Vox article explores the myth of AI's decline, highlighting that while hype fades, real innovation continues to accelerate across industries. It underscores the importance of separating market noise from meaningful progress. Connect with Bross Group to discuss how AI's evolution can keep driving value for your business.
This Financial Brand article examines how banks can build stronger resilience against large-scale cloud outages through redundancy, multi-cloud design, and strategic planning. Connect with Bross Group to explore how to enhance your organization's cloud continuity strategy.
This HR Brew article examines how artificial intelligence is transforming enterprise operations — from workforce management to strategic planning. It emphasizes the balance between automation and human creativity that defines the next era of business. Connect with Bross Group to explore how your enterprise can harness AI to accelerate transformation and performance.
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This Forbes article explores why AI shouldn't be managed like traditional software, but as a transformative force reshaping how organizations think, operate, and innovate. It highlights how real value comes from integrating AI into culture and leadership, not just systems. Connect with Bross Group to learn how to make AI a driver of lasting workplace transformation.
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As cyber threats grow more sophisticated, businesses need endpoint security they can trust. This article discusses the Microsoft Pluton security processor, which integrates hardware-based protections directly into the CPU to isolate sensitive data and strengthen defenses against modern attacks. Check out the article to learn how Pluton supports Zero Trust models and enables secure, resilient IT environments. Contact Bross Group to discuss how this technology can safeguard your business.
Working smarter starts with the right tools. This guide to Copilot for Microsoft 365 will tell you about the benefits you can get with Microsoft's AI-powered assistant like Copilot and how it can help you be more productive and creative at work. Copilot is part of Microsoft 365 apps like Teams, Outlook, Word, and PowerPoint. Download the eBook and find out all that you can accomplish with Copilot. Contact Bross Group for tailored guidance on integrating Copilot into your operations.
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Bross Group can help put the power of generative AI to work for your customer service team.
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.
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