Bross Group provides comprehensive IT solutions designed to address businesses' unique pain points. From system monitoring and cost optimization strategies, real-time threat detection to secure cloud data backup solutions, they ensure efficiency and security.
Bross Group approaches IT from the business owner's perspective, abstracting you from having to "understand the technology"; you just focus on your business. The effectively empower workforces with secure access, collaboration platforms, and device management, regardless of location. Moreover, this company offers solutions for scalable growth - no matter the pace of your business expansion. With their help, technology becomes a driving force, not a hurdle, in your growth strategy.
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This Forbes article explores why AI shouldn't be managed like traditional software, but as a transformative force reshaping how organizations think, operate, and innovate. It highlights how real value comes from integrating AI into culture and leadership, not just systems. Connect with Bross Group to learn how to make AI a driver of lasting workplace transformation.
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As cyber threats grow more sophisticated, businesses need endpoint security they can trust. This article discusses the Microsoft Pluton security processor, which integrates hardware-based protections directly into the CPU to isolate sensitive data and strengthen defenses against modern attacks. Check out the article to learn how Pluton supports Zero Trust models and enables secure, resilient IT environments. Contact Bross Group to discuss how this technology can safeguard your business.
Working smarter starts with the right tools. This guide to Copilot for Microsoft 365 will tell you about the benefits you can get with Microsoft's AI-powered assistant like Copilot and how it can help you be more productive and creative at work. Copilot is part of Microsoft 365 apps like Teams, Outlook, Word, and PowerPoint. Download the eBook and find out all that you can accomplish with Copilot. Contact Bross Group for tailored guidance on integrating Copilot into your operations.
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Bross Group can help put the power of generative AI to work for your customer service team.
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.
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Flexible work environments require secure, scalable solutions that simplify operations. This article introduces Windows 365 — a cloud-based platform designed to stream the Windows experience to any device while maintaining robust security and seamless IT management. Learn more about Windows 365 in this article and reach out to Bross Group for a free demo.
Downtime isn't just an inconvenience — it's a costly risk. This infographic highlights how Azure BCDR solutions provide high availability, disaster recovery, and business continuity to keep your organization operational, regardless of disruption. View the infographic now to see why proactive planning is critical. Contact Bross Group for expert guidance on strengthening your resilience strategy.
Major firms are investing heavily in AI to drive new revenue streams. Is your business following suit? This article highlights the KPMG strategy to put $100 million toward building AI- and automation-powered services in a technology partnership with Google Cloud. Read the article to see what AI-driven transformation can look like, and reach out to Bross Group to discuss how to plan and implement a strategy for your business.
Strategy and execution are only as strong as the insights that guide them. This article outlines how your company can use location intelligence to find operational efficiencies, drive customer engagement, and outmaneuver competitors. Read it for practical examples of what's possible when location is factored into the equation. Connect with Bross Group to discuss how a location-aware strategy could improve your results.
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Uncertainty around AI agents is holding businesses back from using one of today's most promising workplace tools. This article addresses the five most common myths and explains what AI agents can actually deliver when deployed with strategy and intent. Read the article to cut through the noise and gain a clearer understanding of what's fact, what's fiction, and where AI agents might make sense in your business. Contact Bross Group to talk about where to start.
AI and hybrid cloud promise major gains... if the underlying infrastructure can keep up. This article from Deloitte breaks down how hybrid environments are evolving, and why many organizations may be less "ready" than they think. Read the article to evaluate your infrastructure readiness and explore what's required to build a digital foundation for hybrid cloud and AI. Contact Bross Group to discuss your next steps in infrastructure modernization.
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Hybrid work demands a secure and flexible IT infrastructure in your organization. The eBook, "Four Ways to Better Secure Your Hybrid Workplace," offers actionable strategies to address the challenges of managing diverse endpoints, maintaining compliance, and enabling business continuity. Download your complimentary copy of the eBook and contact Bross Group for a Windows 365 consultation.
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AI is reshaping work at organizations that have successfully helped employees embrace it? What's the secret to their success? This blog post highlights research showing that AI adoption often hinges on visible time savings. Read the blog to learn how you can move the AI tipping point at your organization by helping employees use Microsoft Copilot to transform workflows, save time, and create habits that stick. Contact Bross Group for personalized guidance on integrating AI into your business.
Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let Bross Group guide you in leveraging this game-changing technology. Reach out today to explore the possibilities.
Does your business have a continuity plan? This customer story details how Edgewell Personal Care, a global consumer goods company, migrated SAP workloads to Azure, ensuring high availability, scalability, and disaster recovery. Read the story to learn how Edgewell improved IT resilience and reduced risk by leveraging the power of Microsoft Azure. Ready to plan ahead? Contact Bross Group to speak with an Azure expert.
Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.
For your organization, flexibility is essential — but it often comes at the cost of IT complexity and security risks. This customer story showcases how E.ON adopted Windows 365 to deliver a scalable, secure, and reliable cloud solution for flexible work. Read E.ON's story and connect with Bross Group to explore how your business can benefit.
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This Harvard Gazette article examines how governments, businesses, and institutions can create effective frameworks for regulating AI responsibly. Experts highlight the importance of balancing innovation with ethical oversight and international cooperation. Connect with Bross Group to explore how responsible AI strategy can drive innovation while meeting compliance standards.
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This Forbes article highlights how a strong cloud strategy can act as a catalyst for business growth, enabling agility, innovation, and operational efficiency. It positions cloud as a business engine rather than a technical tool. Connect with Bross Group to learn how a smarter cloud approach can accelerate your organization's goals.
The Deloitte WSJ article "The Technology Operating Model of the Future: Rise of the Agentic Enterprise" explores how intelligent, adaptive systems are redefining how organizations operate. By combining AI, automation, and data-driven decision-making, the agentic enterprise enables greater agility and resilience in a rapidly changing digital landscape. Connect with Bross Group to learn how evolving your operating model can position your business for the future.
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This WorkLife article examines the widespread issue of age discrimination, revealing its impact on workers over 50 and on organizational resilience. Reach out to Bross Group to learn how fostering inclusivity across all generations can strengthen your workplace.
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Generative AI has the potential to transform how businesses operate, boosting productivity, and driving innovation. This eBook discusses how Microsoft Copilot uses AI to streamline workflows, automate processes and empower teams to focus on strategic tasks. Download the eBook to uncover these insights and connect with Bross Group to learn how Copilot can help your business lead with AI.
Managing today's cybersecurity risks requires visibility and control. The Microsoft Digital Defense Report emphasizes the need for a unified approach to threat management. By consolidating insights across all assets into a single view, or a "single pane of glass", organizations can prioritize vulnerabilities, protect critical assets and streamline their defenses. Download the report to gain actionable insights for securing your business and reach out to Bross Group for expert advice on implementing these strategies.
Microsoft Azure provides a wide range of sizes and types of virtual machines to address your organization's needs. These specialized virtual machines are available with single, multiple, or fractional GPUs. These sizes are designed for compute-intensive, graphics-intensive, and visualization workloads. This interactive table provides you with a quick and easy description of each type. Explore what Microsoft Azure has to offer! Contact us for a personalized demo.
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how Bross Group can help you differentiate your organization's service operations with AI.
AI is transforming the workplace, presenting both opportunities and challenges. The "2024 Work Trend Index" annual report explores how organizations can adapt to AI's rapid integration, enhance productivity and build resilience. Read this report to gain insights into leveraging AI for success. Reach out to Bross Group to discuss how these insights apply to your team.
Imagine the amount of data generated from 30 NBA teams, more than 500 NBA players with each team playing 82 games per season! If you want to analyze that massive amount of data, not just the shots and rebounds made, but players' body movements in real time like speed, dunk height, number of passes, dribbles, and injury risk, you need incredible computing power and storage capability. To handle this enormous increase in data, obtained in sub-second latency, the NBA turned to Microsoft Azure for storing and processing. The NBA and Microsoft Azure are a winning combination! Read this testimonial! Contact Bross Group, a Microsoft partner, for help writing your company's Azure success story.
Discover why building a secure and equitable bioeconomy requires a shared commitment across regions, sectors and disciplines and responsible use of AI.
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This Capgemini article examines the paradox of cloud consumption models: while pay-as-you-go delivers speed and flexibility, it also brings new challenges for cost control and governance. It highlights how leaders can balance innovation with discipline as cloud spending accelerates. Connect with Bross Group to learn strategies for managing speed and spend in your cloud journey.
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