Bross Group provides comprehensive IT solutions designed to address businesses' unique pain points. From system monitoring and cost optimization strategies, real-time threat detection to secure cloud data backup solutions, they ensure efficiency and security.
Bross Group approaches IT from the business owner's perspective, abstracting you from having to "understand the technology"; you just focus on your business. The effectively empower workforces with secure access, collaboration platforms, and device management, regardless of location. Moreover, this company offers solutions for scalable growth - no matter the pace of your business expansion. With their help, technology becomes a driving force, not a hurdle, in your growth strategy.
Generative AI is delivering measurable growth for B2B companies, but only when it's deployed with purpose. This McKinsey article highlights how top-performing organizations are using Gen AI to sharpen go-to-market strategies, increase productivity, and boost margins. Read the article for a closer look at what works and why it matters. Contact Bross Group for help exploring Gen AI strategies that make sense for your goals.
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In uncertain markets, retention matters more than acquisition. This article discusses five strategic ways enterprise leaders are strengthening the digital post-sale experience to reduce risk, stabilize revenue, and boost customer value. If your business is navigating volatility, this insight can help you shift from reactive support to proactive customer engagement. Read it now, then contact Bross Group to talk through ways to support your customers better post-purchase.
CISOs face numerous challenges in identity access management. In this Forrester Total Economic Impact study, researchers interviewed customers using Microsoft Entra - a cloud-based identity and access management service—in order to identify the cost, benefits, flexibility and risk factors that affected their investment decisions.
Ensuring that only authorized end users and applications can access your enterprise data is fundamental to strong IT security. But traditional identity access management (IAM) security comes with multiple challenges, including the rise of AI deepfakes and other AI-enabled threats. In this article, Microsoft explains its zero-trust approach to security.
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Choosing a reliable provider is essential if your business is considering integrating DaaS into its operations. The IDC MarketScape report positions Microsoft as a leader in the DaaS market. Download the report to understand how Windows 365 can help your organization optimize IT management and drive productivity. Contact Bross Group for personalized advice on adopting DaaS.
Preparing efficiently for company-wide addresses without compromising quality is important. Whether it's summarizing meeting points, drafting a memo or creating presentation slides, Copilot will help you get the job done efficiently. View this infographic for more insights and contact Bross Group for tailored advice on integrating Copilot into your workplace.
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How prepared is your business for disruptions? This customer explains why a structured disaster recovery plan is a must-have for business resilience. Learn how the University of Miami is realizing greater agility, faster response time to business needs, and reduced costs by continuing to implement Azure-backed BCDR solutions. Read the story and connect with Bross Group for expert guidance on securing your IT estate.
In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
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You deserve a technology partner with the know-how, experience, and proven success to ensure that your business stays protected as threats evolve. We are here to help. See why a BCDR plan is a necessity for any business looking for continuity and resilience in this blog. Need additional guidance? Contact Bross Group for a consultation.
In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
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The blog "Windows 365 at Three Years" discusses how this leading DaaS solution has transformed IT management, security, and productivity. Read the blog to discover the benefits of implementing Windows 365 into your operations and see how it continues to drive business transformation. Contact Bross Group to discuss how this solution can work for your business.
AI adoption is shaping the future of work at organizations that use it effectively. The blog post, "The Right Way to AI," highlights real-world examples of companies successfully integrating AI into workflows. Read the blog for strategies and insights on implementing AI tools like Microsoft Copilot to improve productivity and collaboration. Contact Bross Group for a personalized consultation.
This Vox article explores the myth of AI's decline, highlighting that while hype fades, real innovation continues to accelerate across industries. It underscores the importance of separating market noise from meaningful progress. Connect with Bross Group to discuss how AI's evolution can keep driving value for your business.
This Financial Brand article examines how banks can build stronger resilience against large-scale cloud outages through redundancy, multi-cloud design, and strategic planning. Connect with Bross Group to explore how to enhance your organization's cloud continuity strategy.
This HR Brew article examines how artificial intelligence is transforming enterprise operations — from workforce management to strategic planning. It emphasizes the balance between automation and human creativity that defines the next era of business. Connect with Bross Group to explore how your enterprise can harness AI to accelerate transformation and performance.
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This Forbes article explores why AI shouldn't be managed like traditional software, but as a transformative force reshaping how organizations think, operate, and innovate. It highlights how real value comes from integrating AI into culture and leadership, not just systems. Connect with Bross Group to learn how to make AI a driver of lasting workplace transformation.
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As cyber threats grow more sophisticated, businesses need endpoint security they can trust. This article discusses the Microsoft Pluton security processor, which integrates hardware-based protections directly into the CPU to isolate sensitive data and strengthen defenses against modern attacks. Check out the article to learn how Pluton supports Zero Trust models and enables secure, resilient IT environments. Contact Bross Group to discuss how this technology can safeguard your business.
Working smarter starts with the right tools. This guide to Copilot for Microsoft 365 will tell you about the benefits you can get with Microsoft's AI-powered assistant like Copilot and how it can help you be more productive and creative at work. Copilot is part of Microsoft 365 apps like Teams, Outlook, Word, and PowerPoint. Download the eBook and find out all that you can accomplish with Copilot. Contact Bross Group for tailored guidance on integrating Copilot into your operations.
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how Bross Group can help put the power of generative AI to work for your customer service team.
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.
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Flexible work environments require secure, scalable solutions that simplify operations. This article introduces Windows 365 — a cloud-based platform designed to stream the Windows experience to any device while maintaining robust security and seamless IT management. Learn more about Windows 365 in this article and reach out to Bross Group for a free demo.
Downtime isn't just an inconvenience — it's a costly risk. This infographic highlights how Azure BCDR solutions provide high availability, disaster recovery, and business continuity to keep your organization operational, regardless of disruption. View the infographic now to see why proactive planning is critical. Contact Bross Group for expert guidance on strengthening your resilience strategy.
Major firms are investing heavily in AI to drive new revenue streams. Is your business following suit? This article highlights the KPMG strategy to put $100 million toward building AI- and automation-powered services in a technology partnership with Google Cloud. Read the article to see what AI-driven transformation can look like, and reach out to Bross Group to discuss how to plan and implement a strategy for your business.
Strategy and execution are only as strong as the insights that guide them. This article outlines how your company can use location intelligence to find operational efficiencies, drive customer engagement, and outmaneuver competitors. Read it for practical examples of what's possible when location is factored into the equation. Connect with Bross Group to discuss how a location-aware strategy could improve your results.
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Uncertainty around AI agents is holding businesses back from using one of today's most promising workplace tools. This article addresses the five most common myths and explains what AI agents can actually deliver when deployed with strategy and intent. Read the article to cut through the noise and gain a clearer understanding of what's fact, what's fiction, and where AI agents might make sense in your business. Contact Bross Group to talk about where to start.
AI and hybrid cloud promise major gains... if the underlying infrastructure can keep up. This article from Deloitte breaks down how hybrid environments are evolving, and why many organizations may be less "ready" than they think. Read the article to evaluate your infrastructure readiness and explore what's required to build a digital foundation for hybrid cloud and AI. Contact Bross Group to discuss your next steps in infrastructure modernization.
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Hybrid work demands a secure and flexible IT infrastructure in your organization. The eBook, "Four Ways to Better Secure Your Hybrid Workplace," offers actionable strategies to address the challenges of managing diverse endpoints, maintaining compliance, and enabling business continuity. Download your complimentary copy of the eBook and contact Bross Group for a Windows 365 consultation.
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AI is reshaping work at organizations that have successfully helped employees embrace it? What's the secret to their success? This blog post highlights research showing that AI adoption often hinges on visible time savings. Read the blog to learn how you can move the AI tipping point at your organization by helping employees use Microsoft Copilot to transform workflows, save time, and create habits that stick. Contact Bross Group for personalized guidance on integrating AI into your business.
Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let Bross Group guide you in leveraging this game-changing technology. Reach out today to explore the possibilities.
Does your business have a continuity plan? This customer story details how Edgewell Personal Care, a global consumer goods company, migrated SAP workloads to Azure, ensuring high availability, scalability, and disaster recovery. Read the story to learn how Edgewell improved IT resilience and reduced risk by leveraging the power of Microsoft Azure. Ready to plan ahead? Contact Bross Group to speak with an Azure expert.
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